Eksigo帮助与联系
遇到问题或有建议？我们很乐意听到。
常见问题
拆解在哪里打开？
打开任意一集，或在全屏播放页，点“从这里开始拆解”（Break down from here）。每次会准备接下来的约 10 分钟。
额度怎么计算？
拆解按处理的音频分钟数计算。Premium 使用录音棚语音时每分钟算 2 点，手机语音算 1 点。额度每个月 1 日重置，可以在“我的”页面查看剩余额度。
句子太多或太少停下来讲解？
在“我的 → 你的水平”调整。水平越高，停下来的句子越少。加入“我的生词”的词出现时，句子总会停下来。
如何恢复购买或取消订阅？
在另一台设备上用同一个 Apple 账户登录即可恢复。取消订阅请前往 iPhone 的“设置 → Apple 账户 → 订阅”。
如何删除账号？
在 App 的“我的”页面滑到最下方，选择“删除账号”（Delete account）。详见隐私政策。
Support
A problem or an idea? We'd like to hear it.
Common questions
Where do I start a breakdown?
On an episode's page or in the full-screen player, tap "Break down from here". Each breakdown prepares about the next 10 minutes.
How is the allowance counted?
Breakdowns count the minutes of audio processed. With Premium's studio voice a minute counts 2 points; with the phone's voice, 1. Allowances reset on the 1st of each month; Profile shows what's left.
Too many or too few sentences stop?
Change Profile → Your level. The higher the level, the fewer sentences stop. A sentence with a word from My words always stops.
Restore or cancel a subscription?
Sign in with the same Apple account on another device to restore it. To cancel, go to your iPhone's Settings → Apple Account → Subscriptions.
Delete my account?
Scroll to the bottom of the app's Profile tab and choose Delete account. See the privacy policy.